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Our Newsletter


Shipping & Returns

Returns Policy
As a general rule, our products come with a no-questions, 30-day money back guarantee. Exceptions to that rule are:

  • Software (specifically, The HorseStreet Handicapper)
  • Our annual Pars book

If a product does not fit your needs, then we do not want you to have it.

We do reserve the right to limit the refund policy or remove it altogether for people who apparently do not like our products but keep purchasing/returning them.

Physical products may be returned within 30 days of delivery for a full refund. Purchaser is responsible for the return shipping. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Refunds are processed in a timely manner, within 3 business days.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.